Spoof e-mails are e-mails that seem to be from established businesses. They will ask you to give out your personal information, such as your password, address, credit card number, or social security number. This practice is known as"phishing".

The "From:" field may seem to indicate PhiMart origins, but the sender's e-mail address may be forged. They often cite some type of system error, and may ask you to verify your account. PhiMart will never ask you for your personal information through e-mail. These e-mails may also include a link to a legitimate looking page. Such links may be forged as well. Once you've logged in from the spoof page, your user ID and password will have been compromised.

Never download a file attachment through these e-mails. They may be harmful viruses, Trojans, or key-loggers, all of which will compromise your security.

If the e-mail asks you for personal information through a direct e-mail response, it's most likely a spoof. PhiMart will never ask for your personal information this way.

The e-mail may include a link, but links may be forged too. The safest option is to open your web browser, manually enter http://www.phimart.com into the address bar, and sign in from there. If you think that the e-mail may be a spoof, do not click on the link. It may download Trojans, viruses, or other harmful software onto your computer.

You may also check e-mail address in the "From:" field, but remember that e-mail addresses may be forged. However, if the e-mail address does not end with "@phimart.com", it is certainly a spoof.

Spoof websites can look exactly the same as the real one. They may even have very similar addresses. The URL of the site should say ".phimart.com". If the actual URL does not match the URL displayed in the e-mail, it could be a fake.

PhiMart asks users to enter their log-in ID first. Your log-in avatar is then displayed, along with the password request. Do NOT enter your password if you do not recognize your avatar. This method cuts back on spoof websites, but it is not 100% foolproof. The PhiMart log-in URL starts with https://my.phimart.com. Do not enter your ID or password if the URL does not match.

Do not respond to the e-mail. Forward the e-mail to fraud@PhiMart.com. Do not alter the subject line or the e-mail contents.

If you've clicked on a link within the e-mail or downloaded an attachment, scan your computer for viruses and malware. If you have entered your password, change it immediately. If you have given out your financial information, contact your bank or credit card company.